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Contract Number DIR-SDD-2156

Synchronous Solutions, Inc. (Synch-Solutions), is proud to be an approved Vendor to the State of Texas through the Department of Information Resources (DIR) Deliverables-Based Information Technology Services (DBITS) Contract. Using this contract vehicle, Texas State and Local government agencies can streamline and reduce time in procuring and contracting for deliverables-based information technology services. Synch-Solutions offers such services to State of Texas agencies and public education entities through the DIR Cooperative Contracts Program.

State agencies, public institutions of higher education, public school districts and other local government entities can negotiate and contract directly with Synch-Solutions for deliverables-based Information Technology services with a contract value of less than $10 million. Synch-Solutions provides the following services under DIR Contract Number DIR-SDD-2156:

  • Application Maintenance and Support
  • Enterprise Resource Planning
  • Project Management
  • Technology Upgrade/Migration and Transformation

Application Maintenance and Support

Definition: Application Maintenance and Support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application Maintenance and Support also applies to applications running in a production environment.

Examples of included services: research, analysis, design, programming, testing, documenting and implementing maintenance changes; correcting software errors; modifying reports and ensuring accurate report runs; making modifications to the applications and documentation; writing ad hoc queries; loading and applying changes to the software language and/or database in which the application is written; providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.

Enterprise Resource Planning (ERP)

Definition: ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office�, including financials, human resources and asset management. These systems are modularized and generally highly configurable.

Examples of included services: planning and assessment; requirements development; business process reengineering (BPR); implementation and conversion services; application programming and support services; database administration, system software administration and support; functional support; and training support.

Project Management

Definition: Project Management service providers may perform any or all of the project management processes identified by the Project Management Institute as published in Table 3-45 of the PMBOK® Guide, Third Edition or most recent.

Examples of included services: utilizing the Customer’s tools and processes, using off-the-shelf tools or using Vendor’s own proprietary tools and processes to manage a project.

Technology Upgrade/Migration and Transformation

Definition: Technology Upgrade/Migration may be required to increase business functionality, reengineer a business function, keep current with vendor upgrades or when upgrading existing technology. Technology Transformation may be accomplished by converting/migrating legacy applications to new technology either with or without new business functionality or it may include introducing new technology into the enterprise. Technology Upgrade/Migration may also include providing website content accessibility compliance.

Examples of included services: assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Also included are: technology transformations, which may include, appropriate Return on Investment (ROI), benchmarks and milestones. The following activities may also be included: planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services; and training support.

Instructions for Placing an Order

The value of any one SOW may not exceed $10 million, including all extensions, renewals, and change orders. In order to be awarded a Purchase Order hereunder, Vendor(s) must respond, in writing, to a Statement of Work (SOW) for services as issued by Customers (State Agencies), consistent with the Terms and Conditions of the DIR DBITS Contract. Vendor(s) shall only respond to SOWs for Technology Categories which Vendor(s) have been awarded in the DIR DBITS Contract.

The following is a step-by-step process for executing a procurement through the DIR DBITS contract:

1. The customer must complete a Statement of Work (SOW), which must be in the form contained in Appendix C.

  • Appendix C, Statement of Work (SOW) â€" DOC (79K)
  • Appendix C, Statement of Work (SOW) â€" PDF (57K)

The Customer must use the Statement of Work template and include the minimum suggested items, such as:

  • Scope of work
  • Project risks, assumptions and constraints
  • Roles and responsibilities
  • Detailed description of deliverables
  • Acceptance criteria, including testing or period of review
  • Project completion criteria
  • Project schedules to be achieved by vendor
  • Relevant quality processes

The SOW must be complete, and signed by an authorized representative of Customer.

2. The Customer sends the Statement of Work to at least three (3) approved State of Texas DIR DBITS Vendors that offer the Technology Category requested. SOWs may be submitted via email, fax, or mail. The response timeline is defined by the Customer.

3. Vendors must respond, in writing, to the SOW for services as issued by the Customer, consistent with the Terms and Conditions of the contract, to be eligible to be awarded a Purchase Order.

  • The Customer and Vendor(s) may work together to improve the SOW.
  • The Customer may negotiate the terms and conditions of a SOW to suit their business needs, so long as the SOW terms and conditions do not conflict with or weaken the terms of the DIR DBITS contract.

4. The Customer evaluates the response(s), selects a Vendor, and issues a Purchase Order.

5. The vendor may begin work ONLY after receiving:

  • a SOW signed by authorized representatives of both the customer and the vendor
  • AND the Purchase Order

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For Purchase Orders, Quotes,
and Warranty Issues contact:


John Sterling, President and CEO Synchronous Solutions, Inc.



211 West Wacker Drive, Suite 300
Chicago, IL 60606

Phone: 312-252-3700

Fax: 312-201-5226


Email: texasdir@synch-solutions.com